Contact Booklink
We are an email-first team. The fastest way to reach us is by emailing support directly. We read every message.
Support & sales
Questions about features, pricing, billing, or your account. We respond on business days.
[email protected]Help Centre
Step by step guides, common how-tos, and troubleshooting articles for self-service.
help.booklink.co.zaNo phone support. We keep prices low by running an email-first support team. Most questions are answered within one business day.
Response time expectations
We operate from Cape Town on South African Standard Time (SAST, UTC+2). Our support hours are Monday to Friday, 08:00 to 17:00 SAST, excluding South African public holidays. We read every email that arrives and reply from a real human inbox, not a ticket robot.
First reply
Within 1 business day
Typical first reply on weekdays is under 4 hours, often within the hour during 09:00 to 16:00 SAST.
Billing and account
Same business day
Subscription changes, refunds under the refund policy, and invoice requests are handled the same business day they arrive.
Outages and service issues
Proactive updates
If booking traffic is affected, the founder pages himself. Status updates go out by email to Pro subscribers while the incident is open.
Weekend and public holiday emails are picked up first thing the next business morning. Messages sent after 17:00 SAST on a Friday are typically answered before 10:00 SAST on Monday.
Company details
- Trading name
- Booklink
- Legal entity
- Tora Technologies (Pty) Ltd
- Registration number
- 2025/583656/07
- Location
- Cape Town, Western Cape, South Africa
- [email protected]