Automatic WhatsApp reminders
Booklink sends each client a confirmation when they book and a reminder before their appointment, on both WhatsApp and email. Higher open rates than SMS, right in the channel South Africans already live in.
Pro plan from R79/month. Email reminders included on every plan.
Reminders that actually get read
WhatsApp has the highest open rate of any messaging channel in South Africa. SMS and email back it up so nobody misses a reminder.
WhatsApp reminders
Approved WhatsApp Business templates deliver reminders into the channel your clients check most. No app install required for them.
Email confirmations
Every booking generates a clean, branded email confirmation with the date, time, team member, and a link to reschedule or cancel.
Timed reminders
Configurable reminder windows, 24 hours and 2 hours before the appointment by default. Both WhatsApp and email.
Branded messages
Messages include your business name and a personal note. Clients know it is from you, not a random unfamiliar number.
Cancel or reschedule links
Reminders include one-tap links so clients can reschedule or cancel themselves. Less admin for you, fewer phone calls.
Delivery tracking
Each booking's message history shows whether a WhatsApp was sent, delivered or read, and whether an email was delivered, opened or bounced.
New-booking alerts for you
Get a WhatsApp message on your own phone, and on the assigned team member's phone, the moment a client books. One credit per message.
Replies reach you
When a client replies to a Booklink WhatsApp, their message is emailed to you with a link to answer from your own phone, and the client is told it reached you.
Email from your own address
On Pro, send client emails through your own mail server, such as Gmail, Microsoft 365 or Zoho, from your own address, and remove the Booklink branding from them.
WhatsApp reminder settings: track credits, delivery, and top-ups per business.
In one paragraph
Do WhatsApp reminders actually reduce no-shows?
Yes, and the evidence is strong in the South African market specifically. WhatsApp has well over 20 million active users in South Africa, making it the default messaging channel across every age bracket and income level. Compared to SMS, WhatsApp messages have far higher open rates and are read faster. Compared to email, WhatsApp gets a response. For service businesses relying on booked time slots (salons, studios, physios, tutors, consultants), sending an automatic confirmation on booking plus a reminder 24 hours and 2 hours before the appointment has been shown to cut no-show rates materially. Booklink sends all of these through approved WhatsApp Business message templates, which is the only compliant way to do proactive messaging on WhatsApp. Email reminders back up the WhatsApp stream so that if a client has a dead phone or a network issue, they still get their reminder.
Frequently asked questions
Do I need a WhatsApp Business account?
Are there per-message costs?
Can I customise the reminder text?
What if a client does not have WhatsApp?
Explore more Booklink features
New to online booking? Read the full online booking guide for South African businesses.
Cut no-shows with WhatsApp reminders
Pro plan from R79/month. Start on the free plan, upgrade whenever WhatsApp reminders make sense.
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